Every traveler is equally important to us, and everyone has the right to vacation. We are very happy to help both individual travelers and entire groups realize their travel dreams.
Traveling broadens horizons and brings variety to daily life. On a trip, you also learn new things and meet like-minded people. However, sometimes we have permanent or temporary special needs, such as mobility challenges, visual impairments, hearing impairments, cognitive disorders, other health concerns, severe allergies, or challenges related to pregnancy or caring for a small child, which need to be considered when planning a trip. At Lupinus, we are happy to take these into account and will inquire with transportation companies, hotels, and events or attractions about their accessibility and suitability for you!
Please get in touch with us so we can understand your individual needs and start building the vacation of your dreams!
We adhere to all regulations related to accessibility as set by the supervisory authority, the Estonian Consumer Protection Authority (TTJA). The main points are:
- Everyone has the right to travel. Travelers should not be discriminated against due to special needs, and reservations and boarding, for example, should be allowed. The only exception to this is if the transportation company must refuse for safety reasons.
- If a traveler’s access to a plane or other transport is denied despite prior notification to the transport company, the customer may choose rerouting or compensation.
- Reservation or ticket prices should not be higher than for other passengers.
- Travelers with special needs have the right to free assistance, for example at the airport or harbor.
- It is the traveler’s responsibility to arrive on time, which means at least one hour before the flight, bus, or train journey, or at the agreed time.
- Travelers have the right to receive information about their trip based on their needs.
- Travelers have the right to file a complaint if their rights have been violated.
Contact us, and let’s tailor a barrier-free holiday for you or adapt one of our existing packages to suit your needs! You can use the form below or the contact details on this page.